Fswin's Privacy Policy — Your data is safe with us

When you create an account and use fswin, we collect various types of information. This data is used to improve our services and ensure your security.

Fswin collects only the information necessary to provide its services. We do not gather excessive or unnecessary data. Providing your information is voluntary, though withholding certain details may limit access to some of our features.

Fswin uses the information it collects for the purposes described below. In every case, we ensure a lawful basis exists and work to safeguard your interests.

• Account Management: Your information is used to create, manage, and secure your fswin account.
• Payment Processing: Financial information is used to process incoming deposits and outgoing withdrawals.
• Customer Support: Your contact information is used to resolve issues and respond to your inquiries.
• Security & Fraud Prevention: Technical data is analyzed to detect and prevent suspicious activity.
• Legal Compliance: Data is used to comply with government regulations and anti-money laundering laws.
• Personalized Experience: Your information is used to provide recommendations and offers based on your gaming preferences.
• Responsible Gaming: Your information is used to monitor your gaming activity and send alerts when needed.

Fswin does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of active account use and up to 5 years after account closure.
• Financial Transaction Records: A minimum of 7 years as required by legal obligations.
• KYC Documents: 5 years from the date of the last transaction.
• Gaming Logs: 1 to 3 years, or longer if required for dispute resolution.
• Marketing Preferences: Updates immediately when you opt out.

Once the applicable retention period ends, fswin will securely delete your data or anonymize it so that you can no longer be identified.

Fswin shares your information only in strictly limited circumstances and solely where necessary. The specific cases are outlined below.

• Payment Provider: Necessary information is shared with Mobile Banking, Nagad, Rocket, or your bank to complete transactions.
• Game Supplier: Limited information is shared to operate third-party games available on the fswin platform.
• Law Enforcement Agencies: Information is disclosed when legally required by court order or government directive.
• KYC Verification Service: Information is shared with authorized verification agencies to confirm your identity.

Fswin uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help our services function more effectively.

• Essential Cookies: Essential for maintaining login sessions and security. Disabling these will prevent fswin from functioning properly.
• Functional Cookies: Used to remember your language preference, theme settings, and other customizations.
• Analytics Cookies: Used to understand which pages are most visited and by how many users. All data is completely anonymous.
• Security Cookies: Used to detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some fswin features to stop working.

The fswin platform integrates various third-party services that enhance the user experience. Each of these services has its own privacy policy.

• Game Provider: Developers of slots, fish games, and other games available on fswin follow their own data policies.
• Payment Gateway: Mobile Banking, Nagad, and bank services are subject to their own data protection policies.
• Analytics Tools: Analytics tools used for service improvement process only limited and anonymized data.

Fswin does not have full control over third-party data protection practices. However, we work exclusively with trusted, internationally recognized service providers.

As an fswin user, you hold several important rights regarding your personal information. We respect these rights and are committed to helping you exercise them.

To exercise these rights, contact the fswin support team. We aim to respond to your request within 30 days.

Fswin strictly does not serve anyone under the age of 18. Our privacy policy pays special attention to protecting the data of minors.

• Fswin does not knowingly collect any information from individuals under the age of 18.
• Age verification is mandatory at registration, and age is confirmed as part of the KYC process.
• If fswin becomes aware that personal data from a minor has been collected, the account will be immediately closed and the data permanently deleted.
• If parents have any concerns, they can contact the fswin support team.

Fswin protects your information using industry-leading security technology. Our security infrastructure operates across multiple layers.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Firewall Protection: An advanced firewall system is active at the server level.
• Regular Security Audits: fswin's systems are regularly audited by independent third-party security experts.
• Data Backup: Your information is securely backed up to prevent loss in the event of an unexpected incident.
• Suspicious Activity Monitoring: An automated 24/7 monitoring system is active.

That said, no system on the internet can guarantee 100% security. In the event of a breach, fswin will notify all affected users promptly and in accordance with applicable law.

Fswin reserves the right to update this privacy policy as needed. You will be notified in advance of any significant changes.

• You will be notified of any changes via your registered email address or through an in-platform notification.
• The new policy takes effect from the date of publication, and the "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of fswin after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please request to close your account.

For any questions, concerns, or complaints about this Privacy Policy, please contact fswin's data protection team. We will do our best to respond to your message as promptly as possible.

Our support team typically responds within 24–48 hours. Urgent security matters are given the highest priority.